Privacy Policy

Ronin Coach ("we," "us," or "our") operates the ronin.coach website and assessment platform. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website, license our assessments, or use our platform.

Information We Collect

Information you provide directly:

• Contact information (name, email address, organization) when you submit a form or request a demo
• Account credentials when you register as a licensed practitioner
• Payment information when you purchase a license (processed securely by our payment provider - we do not store credit card numbers)
• Communications you send to us via email or contact forms

Information collected through the assessment platform:

• Assessment responses submitted by your clients
• Assessment completion timestamps and session data
• Generated assessment reports

Information collected automatically:

• Device and browser information
• IP address and general location data
• Pages visited and interactions with our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide and maintain the assessment platform and licensed services
• Process license purchases and manage your account
• Generate assessment reports for licensed practitioners
• Respond to your inquiries and provide customer support
• Send license renewal reminders and service-related communications
• Improve our assessments, platform, and website
• Comply with legal obligations

Assessment Data and Client Confidentiality

We take the confidentiality of assessment data seriously.

• Assessment responses are accessible only to the licensed practitioner who administered the assessment
• We do not sell, share, or distribute individual assessment data to third parties
• We do not use individual assessment responses for marketing purposes
• We may use anonymized, aggregated assessment data for research purposes, including assessment validation and scoring calibration - no individual responses are identifiable in aggregated data
• Assessment data is stored securely on our hosted platform with access controls

Data Retention

We retain your information as follows:

• Account information: Retained for the duration of your active license and for 12 months following expiration
• Assessment data: Retained for the duration of the administering practitioner's active license. Previously generated reports remain accessible for 90 days after license expiration
• Contact form submissions: Retained for 24 months
• Payment records: Retained as required by applicable tax and accounting regulations

Data Sharing

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors who help us operate our platform (hosting, payment processing, email delivery) - these providers are contractually bound to protect your information
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets - you would be notified of any such change

Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission, access controls, and secure hosting infrastructure. No method of transmission or storage is 100% secure, but we take commercially reasonable steps to protect your data.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

Cookies and Tracking

Our website uses essential cookies to maintain session functionality and platform access. We may use analytics tools to understand website usage patterns. We do not use advertising cookies or sell data to advertisers.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are designed for professional practitioners and are not directed at individuals under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to active licensees and posted on this page with an updated effective date.